Kolo Verify · MyRenoWallet · Koloapp Technologies Pvt Ltd · Last updated 28 October 2026
This page applies to Kolo Verify (koloverify.com) and MyRenoWallet (myrenowallet.com and the MyRenoWallet app), both owned and operated by Koloapp Technologies Pvt Ltd. Where it says MyRenoWallet, it means both.
In short: every report is approved by a Kolo expert before it reaches you, and if you are not satisfied with a service, tell us within 7 days of its delivery and we refund 100% of what you paid for it. Cancel before the work starts and the full amount is refunded too, to the way you paid.
This policy applies to the advisory services, and bundles of services, that you buy inside MyRenoWallet (on the web at koloverify.com or in the MyRenoWallet app). Each service's page states its price, what is included, and its turnaround. Prices include GST. Payment is taken in full, either online through Cashfree when you book, or — where the app says so at checkout — collected by the Kolo team after you place the order, by UPI, bank transfer, cash or cheque, against a receipt. A service is scheduled only once its payment has been received.
If you placed an order without paying online, nothing is charged when you place it. A Kolo team member contacts you to collect the payment and gives you a reference for it; your order shows Paid once the payment is recorded. Pay only to Koloapp Technologies Pvt Ltd. Until you have paid, you can withdraw the order from the app at any time (Withdraw this order on the order) — there is nothing to refund.
You can cancel any service that has been paid for or scheduled, but on which work has not yet started, and receive a full refund of the amount you paid, including any platform fee on the order.
To cancel, open the order in My space → Services → Your orders and choose Ask to cancel, or email support@koloapp.in with the email address on your account and the service you want to cancel. We confirm every cancellation in the app and by notification.
Once work on a service has started (its order shows In progress), it can no longer be cancelled, because the professional time it covers is being spent on your project. When it is Delivered, the money-back promise below applies.
A bundle is one purchase: it can be cancelled with a full refund until work on any service in it has started. We do not give partial refunds for part of a service.
If you are not satisfied with a service once it has been delivered, tell us within 7 days of its delivery and we refund 100% of the amount you paid for it. If it was the only service on the order, any platform fee on the order is refunded too.
To ask, open the order in My space → Services → Your orders and choose Help with this order, or email support@koloapp.in with the email address on your account and the service. We ask what fell short, so we can do better, but the refund does not depend on your answer.
For a bundle, the 7 days run from the delivery of any service in it: we refund the whole bundle and stop the services in it that have not been delivered.
If we cannot deliver a service you have paid for — for any reason on our side — we refund it in full, even if you did not ask to cancel.
If money left your account but your order did not show as paid, it is usually a delay in the bank confirming the payment; the order updates on its own once the confirmation arrives. If it has not updated within 24 hours, email us with the payment reference and we will either confirm the order or refund the amount in full.
| Refunds go back to | The same payment method you used (card, UPI, net banking or wallet). A payment made to the Kolo team by UPI or bank transfer is returned to the account it came from; one made in cash or by cheque is returned by bank transfer to an account in your name. |
|---|---|
| How long it takes | Refunds usually reach you within 5–7 working days of us confirming the cancellation. The exact time depends on your bank or payment provider. |
| Confirmation | Your order shows Refunded in the app, and you receive a notification. |
Every report is reviewed and approved by a Kolo expert before it is delivered to you.
All services are delivered digitally — as a report, sheet, moodboard, shortlist or call — through the MyRenoWallet app and by email. Nothing is shipped. The turnaround on each service's page runs from the date we confirm your schedule; you can follow every step on your order's tracker (Paid → Scheduled → In progress → Delivered).
Kolo reserves the right to make exceptions to this policy in documented special circumstances. If yours is one, write to us and we will look at it case by case.
For cancellations, refunds or any complaint about a service: support@koloapp.in — Koloapp Technologies Pvt Ltd. Disputes are handled as set out under Grievances in our Terms & Conditions.
We may update this policy; the date above changes when we do. The policy in force when you paid applies to that order.